Consumer Outbound Digital Sales Associate - 100% Remote / Work From Home
Carroll, IA Carroll, IA Full-time Full-time $15 - $18 an hour $15 - $18 an hour 11 hours ago 11 hours ago 11 hours ago Overview Frontdoor is a company that's obsessed with taking the hassle out of owning a home.
With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services.
Frontdoor serves more than two million customers across the U.
S.
through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians.
The company's customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances.
With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).
For more details, visit frontdoorhome.
com.
Responsibilities Summary :
Achieve sales targets by placing outbound calls to potential members.
Utilize sales knowledge and service skills to accurately and professionally educate, evaluate and sell Home Service Plans (HSP) directly to consumers.
Ask discovery questions to understand the consumers' needs.
Build a positive connection and rapport to promote and sell the benefits, coverage, and terms of products and services.
Success will be measured on behaviors, quality, performance, and alignment with our house rules.
Responsibilities:
Meet or exceed sales goals and objectives based on our key performance indicators (KPI's) Acquire and apply knowledge of company operations in every interaction by utilizing available resources Maintain and build relationship while delivering a positive member experience by using our sales model Connect with potential members by placing outbound calls and through various channels to promote and sell Home Service Plans Assist and be flexible to support other verticals, including inbound, leads, and business needs based on call volumes Retain members by educating, resolving concerns, and providing first call resolution Use active listening to build rapport and generate additional growth opportunities Accurately disposition call and provide detailed documentation of all interactions in our member database Provide quality service and adhere to our member commitment May assume other duties as applied.
Qualifications Minimum Education, Licensure and Professional Certification requirements:
High school diploma or equivalent required Minimum Experience required :
1
years of sales and/or member service experience required Required Skills:
Able to exhibit respect, empathy, and critical thinking while actively listening and problem solving Ability to remain competitive, coachable, and productive in a fast-paced sales environment Capacity to balance the business and members needs Align with our company house rules Ability to navigate multiple software applications and enter data during member interactions Demonstrate strong and effective verbal and written communication skills Able to work nights and weekends, variable schedule(s) and overtime as necessary Reliable, persistent, and self-motivated to make sales Able to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10
MBPS Preferred Skills:
Proven success in a sales or member service role Experience reaching or exceeding sales goals and objectives Experience selling over the phone with warm and cold leads Other/State Specific This role pays between $15.
00 to $18.
00, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives.
Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including:
insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https:
//frontdoor.
jobs/benefits/) at Frontdoor.
Need help finding the right job? We can recommend jobs specifically for you! Job Locations US-AZ-Phoenix US-AZ-Phoenix US-NM-Santa Fe US-NV-Carson City US-NV-Las Vegas US-TN-Nashville US-TN-Memphis US-MS-Jackson US-IA-Des Moines US-IA-Carroll US-KY-Frankfurt ID 2023-3287 Category Sales Type Full Time Company AHS American Home Shield Corp.
Estimated Salary: $20 to $28 per hour based on qualifications.
With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services.
Frontdoor serves more than two million customers across the U.
S.
through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians.
The company's customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances.
With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).
For more details, visit frontdoorhome.
com.
Responsibilities Summary :
Achieve sales targets by placing outbound calls to potential members.
Utilize sales knowledge and service skills to accurately and professionally educate, evaluate and sell Home Service Plans (HSP) directly to consumers.
Ask discovery questions to understand the consumers' needs.
Build a positive connection and rapport to promote and sell the benefits, coverage, and terms of products and services.
Success will be measured on behaviors, quality, performance, and alignment with our house rules.
Responsibilities:
Meet or exceed sales goals and objectives based on our key performance indicators (KPI's) Acquire and apply knowledge of company operations in every interaction by utilizing available resources Maintain and build relationship while delivering a positive member experience by using our sales model Connect with potential members by placing outbound calls and through various channels to promote and sell Home Service Plans Assist and be flexible to support other verticals, including inbound, leads, and business needs based on call volumes Retain members by educating, resolving concerns, and providing first call resolution Use active listening to build rapport and generate additional growth opportunities Accurately disposition call and provide detailed documentation of all interactions in our member database Provide quality service and adhere to our member commitment May assume other duties as applied.
Qualifications Minimum Education, Licensure and Professional Certification requirements:
High school diploma or equivalent required Minimum Experience required :
1
years of sales and/or member service experience required Required Skills:
Able to exhibit respect, empathy, and critical thinking while actively listening and problem solving Ability to remain competitive, coachable, and productive in a fast-paced sales environment Capacity to balance the business and members needs Align with our company house rules Ability to navigate multiple software applications and enter data during member interactions Demonstrate strong and effective verbal and written communication skills Able to work nights and weekends, variable schedule(s) and overtime as necessary Reliable, persistent, and self-motivated to make sales Able to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10
MBPS Preferred Skills:
Proven success in a sales or member service role Experience reaching or exceeding sales goals and objectives Experience selling over the phone with warm and cold leads Other/State Specific This role pays between $15.
00 to $18.
00, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives.
Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including:
insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https:
//frontdoor.
jobs/benefits/) at Frontdoor.
Need help finding the right job? We can recommend jobs specifically for you! Job Locations US-AZ-Phoenix US-AZ-Phoenix US-NM-Santa Fe US-NV-Carson City US-NV-Las Vegas US-TN-Nashville US-TN-Memphis US-MS-Jackson US-IA-Des Moines US-IA-Carroll US-KY-Frankfurt ID 2023-3287 Category Sales Type Full Time Company AHS American Home Shield Corp.
Estimated Salary: $20 to $28 per hour based on qualifications.
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