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Authorizer - 100979

Company Name:
ServiceMaster Family of Brands
Business Unit:
American Home Shield
Title:
Authorizer - 100979
Location:
IA-1000004 - AHS Carroll Call Center
City:
Carroll
Metro Area:
Carroll
State:
IA
Postal Code:
51401
Functional Area:
Call Center
Branch Number:
45436013
Requisition Number:
556465
First Open Date:
12/05/2014
Post Date:
12/05/2014
Description:
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer - of Minorities/Females/Vets/Disability
Position Overview
Represents American Home Shield to customers and business partners (e.g., contractors,
realtors, etc.). Acquires knowledge and understanding of AHS product coverage and must
adhere to departmental guidelines, policies, and procedures while maintaining a professional
and businesslike relationship with both internal and external customers. Provides every
customer with the best possible service experience.
Responsibilities
o Assists customers, contractors, and/or business partners via inbound and outbound
telephone calls, written correspondence and/or electronic communication according to all
AHS policies, procedures and contract coverage
o Explains and upholds contract coverage to customers and/or contractors
o Follows up with customers, contractors, and/or business partners to ensure customer
service issues are resolved
o Maintains current knowledge of all AHS policies, procedures, programs and completes required continuing education courses
Education and Experience Requirements
o High school diploma or general education degree (GED) required
o Customer service experience and/or training preferred
Knowledge, Skills, and Abilities
o Customer service
o Computer literacy
o Problem solving and decision making
o Attention to detail
o Multi-tasking
o Adapt to a fast-paced environment
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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