Systems Support Analyst

About Us: The Graphic Edge is an established market leader in the custom screen printing and embroidery industry, providing millions of customized garments to thousands of teams, schools, organizations, businesses and individuals since 1989.?We offer an attractive benefits package including health/dental/life insurance, 401(k), AFLAC, AD&D.? We also offer PTO for sick days, vacation, personal days and holidays.About the Role:?Provide direct support in the day-to-day operations on network hardware and operating system(s); including responding to customization requests, evaluating system utilization, monitoring performance, and primary support for detection and correction of operational problems.Essential Duties and Responsibilities:Coordinate and perform additions and changes to network hardware and operating systems and attached devices, including investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software.Support and train users on the system and any other software and hardware products.Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.Provide SQL administration in live and test environments.Write technical procedures and documentation for the applications, including operations, user guides, etc.Participate in finding existing software solutions, provide programming and support of existing applications. Participate in the design and development process.Provide technical consultation, training and support to other IT staff as designated by the IT Manager.Maintain ongoing and thorough communication with IT Manager.This is a full-time salaried position; days and hours of work are generally Monday through Friday, day shift. Evening and weekend work may be required as job duties demand.Essential Skills and Experience:BA degree in information systems or equivalent experience.Four to six years of experience with hardware and software installation and maintenance, networking, databases, web development, and user support.Preferred Certifications: A+, Network+, CiscoExperience with Microsoft Windows Active Directory.Extensive working knowledge of PCs, network hardware, operating systems and software.Programming background a plus: MS-SQL, HTML, PHP, Powershell.Proficient in communication via telephone, in-person, via email, and online.Customer focus and stress management/composure required.Ability to read and comprehend complex instructions, interpret directives, safety rules, operating and maintenance instructions, and procedure manuals.Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)Regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, talk and hear. The employee is regularly required to stoop, kneel, or crouch. The employee must regularly lift or move up to 10 pounds and occasionally lift or move as much as 50 pounds. Specific vision required by this job includes close vision, distance vision, color vision, and ability to adjust focus.Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Occasionally exposed to moving mechanical parts.Exposed to noise level that is usually mild to moderate. - provided by Dice
Support Analyst, SQL, HTML, Active Directory, PHP, Windows PowerShell, Cisco, Network+, A+, Network management, Hardware, software, Web development

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