Customer Care

For more than 40 years, American Home Shield has protected homeowners by providing affordable protection against home system component and appliance breakdowns. As the leader in the home warranty industry, we have a network of more than 11,000 pre-screened home service contractors and 45,000 professional technicians that provide convenient, reliable expert service to our customers.

What is this role about?

This important role is all about ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns related to their relationship with American Home Shield.

What does a Day-in-the-Life look like?

Our Customer Service Representatives work in one of our fast paced and energetic Customer Contact Centers and have the opportunity to directly interact with our valued customers every day. Inbound customer calls are most often related to topics like pricing, billing and scheduling. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.

Here are a few more specifics of what life is like on the job:

Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters

Documenting customer information and call history information accurately for future reference

Processing orders for new services requested

Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers

Preparing correspondence and coordinating with other functions as necessary to resolve issues

What do I need to be successful?

Being a high school graduate/having a GED is a requirement

Prior customer service/call center experience is highly desired, but not required

You enjoy interacting with customers and providing great service

You are good at solving problems and clearly explaining solutions

You thrive in a face paced, high-volume environment

You have strong communication skills interpersonal and written

You have basic computer skills including having worked with Microsoft Office products

You can type 25+ words per minute

Why should I choose American Home Shield?

In addition to being part of a great brand with an exciting future, here are some other highlights of what we offer members of the AHS Team.

Comprehensive training, all paid by the company

Very competitive compensation program

Opportunities for advancement and career growth including paths into management level roles

Medical, dental and vision coverage + discounts on ServiceMaster brands

Short/long-term Disability and Life Insurance

Paid time off


The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

American Home Shield and ServiceMaster are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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