Contractor Specialist

Company Summary

Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Financial Corporation (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. We believe that our people are the key to the company?s continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For? 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit www.homewarranty.firstam.com.

Job Summary

Coordinate and provide day to day administration and support of the FAHW contractor network in terms of account maintenance, claims support, invoice support, web portal training, master record updates, work items, NT?s (No Techs), and overall support to the department.

Essential Functions

  • Resolve service issues such as work items, emails, voice messages/team rotary or other requests
  • Assist contractors with information on Home Warranty policies, procedures, coverage, and non-covered items
  • Maintain database information (zip codes, covered areas, address, email, phone, brand exceptions, etc)
  • Responsible for contractor portal training, assisting contractors with invoice issues and payment process.  Inactivate/activate contractors due to vacation or bookings while ensuring proper trade coverage. This includes summer season and holidays
  • Assist Contract Recruiter Specialist in keeping all contractor documentation current, including licensing, insurance, and workers? compensation
  • Contact outside technicians to service when a no tech occurs
  • Follow-up with Outside Reimbursement (OSRs) to recruit as a new FA contractor
  • Recruit new hires in impact areas as directed by the Supervisor and CRM.  Assist with ongoing department projects and initiatives
  • Responsible for weekly work order offer system reporting, compliance metrics, and ongoing discussions with contractors

Job Complexities

  • Follows department policies and procedures
  • Provides administration and coordination for daily operations and maintenance

Supervision Received or Extended

  • Negotiate defaults, bids, trip charges, non-covered costs with contractors when requested by authorization, sales support, or invoice control within department policies and procedures
  • Escalate issues to supervisor/management
  • No responsibility for supervision of others

Knowledge and Skills/Technology Used

  • Strong MS Office skills
  • Solid communication skills, both verbal and written
  • Strong customer service skills
  • Organized & detail oriented
  • Understanding of invoicing process

Typical Education  

  • High school diploma or equivalent

Typical Range of Experience  

  •  2+ years related work experience

First American invests in its employee?s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

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