Contractor Relations Supervisor

Company Summary

Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Financial Corporation (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. We believe that our people are the key to the company?s continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For? 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit www.homewarranty.firstam.com.

Job Summary

Essential Functions

  • Implement goals and objectives of Contractor management as directed by the Manager
  • Train new team members on established policies, practices, products and services.  Has a key role in employee development, coaching and education
  • Develop, track, monitor, and ensure proper reporting of department metrics to Manager
  • Ensure staff meets/exceeds department/company standards/goals
  • Monitor and adjust department schedule
  • Resolve escalated issues in a professional manner consistent with corporate standards and compliance; including data gathering, analysis and final decision

Job Complexities

  • Works on problems of moderate scope in which analysis of situation or data requires review of identifiable factors
  • Typically exercises judgment within defined procedures and policies to determine appropriate action

Supervision Received or Extended

  • Supervises daily work activities of the Contractor Relations team
  • Selects and coaches talent; holds employees accountable for results
  • Receives assignments in the form of objectives with goals and the process by which to meet goals


  • Erroneous decisions will have impact on the overall success of functional operations
  • Interacts with management on issues requiring coordination across functional/departmental lines

Knowledge and Skills/Technology Used

  • Windows operating system/computer skills required
  • Microsoft office experience required
  • Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
  • Able to implement and enforce processes to ensure compliance and quality
  • Provides others with reliable information and uses good listening skills

Typical Education  

  • Bachelor?s degree or equivalent combination of education and experience

Typical Range of Experience  

  • 3-5 years of related work experience
  • 2+ years demonstrated experience in a lead or supervisory role


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

First American invests in its employee?s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

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